If you are thinking about improving your enterprise content management by introducing a new intranet strategy or just revising the one you have, it’s important to start with a solid plan.
First, decide what you want your intranet to accomplish. What kind of information will it relay? What value will it provide to employees? How will it benefit the company as a whole?
Answering these questions will help you determine how to set up your system and what content should be included on your intranet. This might include human resources policies, IT support information, employee contact info, company news and announcements.
As you plan, try to keep things as simple as possible. If your intranet site is too complex, employees may be intimidated or discouraged from utilizing the site or contributing to it. Think about what you really need to include, and leave out anything that seems superfluous. Seek input from end users as well as those who will be contributing content for the site.
Once you’ve developed your system, you need to create a maintenance plan to keep the content fresh and up to date. Employees won’t use an intranet that is never updated. You may be able to use an automated system, and/or you can assign staff members to create new material and manage all the content published on the site. As you develop your intranet, try to use interfaces that are familiar to those who will be creating, editing and publishing content. Set things up so that it’s as easy as possible for them to contribute and update information.
When you roll out a new intranet or make any major changes, it is key that you take the time to instruct and train employees about how to get the most benefit from the site. Be sure to relay the benefits and goals for the intranet, and be open to any questions or feedback.