Customer Experience Management Customer Experience Management (CEM) is a popular topic presently and people have used many different words in an attempt to define Customer Experience (CX). After much debate, Forrester research reached a consensus to define it as the way customers perceive their interactions with a company CEM strives to treat the customer as… Continue reading What is Customer Experience Management?
Web Experience Management Overview Web experience management (WEM) is a term given to software that businesses employ to enhance their online technological capacity. The term may also apply to the process or companies providing similar service. Those using the service can manage their own websites more effectively. Changing information posts online becomes an intuitive process… Continue reading What is Web Experience Management?
Content Management Systems Before understanding what open source content management is, it would be helpful to establish a description of a content management system. Content management systems are used to do exactly what their name implies. They are designed to manage content. Types Of Content The content that is managed by a content management system… Continue reading What Is An Open Source Content Management System?
Learning Management System Overview A Learning Management System, or LMS, is a software product that makes available to people training programs and examinations. An LMS can be as simple as delivering course information or as complex as managing the entire learning process. A complete learning management system will do the following: automate all administrative tasks… Continue reading What is a Learning Management System?
The Rise of Cloud Computing While many people get confused upon hearing the term cloud computing, the fact is that some of them have actually been in the cloud in one way or another without even realizing it. How many people have been sharing such types of data as documents, photos and even email online?… Continue reading What is Cloud Computing?
Knowledge Management During the last 20 years, a new technology known as knowledge management has emerged inside large institutions both public and private aimed at taming the tidal wave of internal and external information large-scale organizations must wade through on a daily basis. What is Knowledge Management? Knowledge, of course, is the total experience and… Continue reading What is a Knowledge Management System?
A System For Organization To some, a course management system may sound similar to a content management system. It is true that a good course management system will include a content management system. However, the course management system goes much further. Course management software is used in the field of education. It can be used… Continue reading What Is A Course Management System?
Contact Management Systems A contact management system is a device or software program used to organize and store contact information. It is typically used by businesses and more often than not referred to as Contact Management Software, or CMS. Contact information includes phone numbers, addresses, dates and important notes. It is similar in many respects… Continue reading What is a Contact Management System?
Selecting and Integrating an Enterprise Content Management System Enterprise content management (ECM) systems assist companies in reaching their business goals with greater efficiency. An ECM will record, file, store and save all unstructured information into a managed, taxonomy system. The ECM represents integrated enterprise-wide management of the life cycles of recorded data when supported by… Continue reading Implementing an Enterprise Content Management System